12.340.2018 - New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots

The research underscores the need to be purposeful when using chat bots; notes sharing sensitive information, lack of understanding and inability to solve issues among top concerns when using chat bots for service interactionsLONDON, 6 December, 2018 - New research from NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, reveals that three-quarters of consumers prefer to have their customer service inquiries handled by a live agent... Source: RealWire - View Press Release